Policy Statement
Nexim Healthcare Consultants Inc. is committed to ensuring that our feedback processes are accessible to persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR), feedback from the public regarding the delivery of our services to people with disabilities is welcomed and encouraged.
Purpose
This policy outlines how individuals, including persons with disabilities, can provide feedback on the accessibility of Nexim Healthcare's services and how we respond to requests for accessible formats or communication supports.
Scope
This policy applies to all employees, clients, customers, visitors, contractors, and members of the public who interact with Nexim Healthcare Consultants Inc.
Feedback Process
Ways to Provide Feedback
✉️ Email
- Toronto: orders@neximcare.ca
- Barrie: barrieorders@neximcare.ca
- Hamilton: hamiltonorders@neximcare.ca
📞 Phone
- Toronto Office: 416-533-3600
- Barrie Office: 705-792-6996
- Hamilton Office: 905-481-1724
🏢 In Person
- Toronto Office: 617 Vaughan Rd, Toronto, ON, M6C 2R4
- Barrie Office: 77 Mary Street, Barrie, ON, L4N 1T2
- Hamilton Office: 212–214 Kenilworth Ave N, Hamilton, ON, L8H 4S2
Acknowledgement of Feedback
Feedback received will be acknowledged within five (5) business days. If requested, responses will be provided in an accessible format suitable to the individual's needs.
Availability of Accessible Formats and Communication Supports
Requesting Alternate Formats
Individuals who require an accessible format or communication support to provide feedback will be accommodated at no additional cost. Upon request, Nexim Healthcare will consult with the individual to determine the most appropriate format or support method. Options may include:
Requests may be submitted through any of the contact methods listed above.
Public Notice of Feedback Process
🏢 Physical Locations
- Service counters and waiting areas at all branch locations (Toronto, Barrie, Hamilton)
- Entrance notice boards
🌐 Digital Locations
- On our website: www.neximcare.ca under the Accessibility & Feedback section
- On the Contact Us page, including details on how to request alternate formats
Review and Updates
This policy will be reviewed and updated on a regular basis, or as required by changes to legislation or internal procedures related to accessibility and customer service.
Last updated: July 2025